Technical Writing/communications Resume Profile

Reference Id: 83904     Posted on Sunday 20th September 2015      Business Analyst



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technical writing/communications Resume Profile

SUMMARY OF QUALIFICATIONS

·         Highly motivated Business Analyst/Project Manager/Technical Writer with proven skills in gathering requirements, defining and managing processes, and delivering projects on challenging schedules.

·         Strong leadership skills; recognized for success in managing large projects and stakeholder communications at Fortune 500 firms and modeling complex business processes and requirements.

·         Analytical problem solver and strong communicator able to orchestrate teams to meet desired outcomes.

Professional Experience

technical writing/communications

various projects                                                                                                                                            

Provider of technical writing/communications for firms in automotive and financial services industries

·         Gathered requirements and led technical writing and communication projects for automotive and other firms; re-engineered business processes, policies, presentations, and documentation.

·         Wrote procedures/instructions for Kenworth, Peterbilt, and DAF at PACCAR Technical Center, troubleshot fault codes, and authored DX-13 maintenance/repair manual; tracked issues with offshore team.

·         Managed, re-engineered, and documented end-to-end processes for enterprise projects at Alliance Data Systems, identified gaps/efficiency opportunities, mapped processes, and standardized training tools.

·         Boosted productivity by creating nine software and end-user manuals for enterprise deployment of Honovi’s Validator and inSwitch development platform, an integrated suite supporting network operations.

·         Recognized by Chrysler for excellence in leading team through challenging schedule in interviewing subject matter experts (SMEs) and writing payroll processes.

·         Propelled efficiency via revision of cell phone policy, Regional Process Information Officers GMNA M&Q IS&S Web page, process flows, online documentation, and awarded by General Motors for excellence.

·         Authored and delivered various end user and legal manuals (POC, SOPs, SOWs, BPRs) for Xerox Corporation at General Motors Legal.

project manager/business analyst                                                                            Confidential

Innovative legal software company

·         Collaborated with Director of Operations to manage all phases of projects for start-up software company from gathering requirements to post-completion.

·         Maintained project schedules; prepped DIO for presentations in Africa, researched software vendors, SOW's, SOW's, and created collateral package.

Technical Visio Expert/Business Analyst                                                               Confidential

Second-largest  Confidential.-based automaker

·         Conducted business process modeling in Visio via BPM tool to create swim lanes, variant trees, and flow charts for Ford’s commodity, commonality, and reuse group.

·         Recognized for learning complex application within 24 hours and completing project early.

business analyst                                                                                                                      Confidential

·         Updated Engineering Business Systems SharePoint, collaborated with PMO to update PSIC charts, standardized Web applications, BPR's and developed presentations and training materials.

·         Re-engineered GM's SharePoint site to make more user friendly.

project coordinator                                                                                                            Confidential

Leading worldwide automaker

·         Orchestrated projects, created manuals with original content, revised Engineering Business Plan Metrics Guide, implemented new processes and UAT, resolved issues, and updated migration plan.

·         Earned General Motors WFG Team Award for facilitating migration of 13,000 employees via gathering requirements and defining new processes for GM’s move.

 

technical skills

Applications/Scripts:  MS Office 2010/2007 (Word, Excel, PowerPoint, Access, Outlook), BPM Tool-Visio, Publisher, Project, SharePoint, CS 4 Photoshop, FrameMaker, Snagit, Acrobat, Wikis, WebEx, HTML

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