Remedy Developer Resume Profile, Philadelphia,PA.

Reference Id: 10957     Posted on Wednesday 11th March 2015      Remedy



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Remedy Developer Resume Profile, Philadelphia,PA.


SUMMARY


  • Having 9 years of solid IT experience in various stages of life cycle Software development
  • 7 years of experience as Remedy Developer/Administrator with strong skills in ITSM suite 4x/5x/6x/70/75 and Custom Application Development Using ARS Migrator 5x 60 and Remedy Web
  • Designed custom built HD CM AM modules based on user requirements
  • Designed flashboards for HD module for providing dynamic data
  • Involved in requirement analysis Business analysis UsedCase analysis change management and configuration management
  • 2 plus years of experience as Web Developer Developed Client Server and webbased applications
  • Proficient in BackEnd Programming using Oracle SQL Server and MSAccess for writing stored procedures PL/SQL statements
  • Strong development skills in Visual Basic 60 ASP Java and JSP
  • Writing highlevel Test Plans and Test cases based on the baseline requirements
  • An excellent team player with highly favorable interpersonal and Communication skills
TECHNICAL SKILLS
Operating Systems Windows 95/98/NT/2000 MSDOS HPUX and UNIX

Applications/Tools Remedy Action Request System 45x 5x6371 Helpdesk 4x/5x/60 Remedy Service Desk 70/75 Change Management 4x/5x/60/70/75 andAssetManagement4x/5x/60/70/75RemedyMigratorMasterARSuite 51 EIE 30 Dream Weaver Atrium CMDB11 Microsoft FrontPage Flash 50 Adobe Photoshop Adobe Acrobat Microsoft Project Visio VSS Crystal Reports Business Objects and Load Runner

Languages Java20 ASP VB JSP JavaScript HTML PL/SQL and C/C

Database ORACLE 7X 8i 9i SQL Server 70/2000Sybase and MS Access

PROFESSIONAL EXPERIENCE



Confidential
Sr Remedy Programmer

Responsibilites


  • Installed and Configured ARS 7500 and Midtier
  • Configured and tested Email Engine
  • Installed and configured Approval server Assignment Engine
  • Installed and Configured CMDB 75
  • Installed and Configured Remedy ITSM 75 applications including Incident Problem and Change Management
  • Prepared test scripts for the asbuilt applications
  • Imported Foundation Data
  • Integrated Penn community with Remedy to Populate the people data
  • Customized V6 Change Management Application roles status priority tasks and workflow
  • Configured the Assignment process and approval process for Remedy Change Management
  • Added New Approvers Created New Approval Process for Production Turnover and Special Run Request process for ISC AIT Created New Approval Roles Defined New Approval Rules
  • Upgraded the existing Help Desk and Change Management applications from 60 to 7003 then to 75 and server from ARS 63 to ARS 7100 then to ARS 75
  • Enhancing and customizing the outofthebox application by designing new workflow using Active links Filters Menus and Escalations
  • Created Development Test environment to test and develop customization and synced this with Production environment
  • Extensive system testing on both the development and production servers and used Panacia to keep both servers in sync
  • Involved in requirements gathering and Interacted with business users for customizations to the Newly installed Remedy V7
  • Provided Best Practice Recommendations and applied ITIL framework guidance during the life of the project
  • Prepared technical requirement documents
  • Conducted User Training
  • Prepared the Highlevel Test documents for testing team
  • Prepared User Manual for end users

EnvironmentRemedy75Oracle10203Linux5Panacia37IncidentManagement 75 Problem Management 75 Change Management 75 CMDB 75Business Objects XI Apache Tomcat


Confidential

SrRemedy Analyst


Responsibilites

  • Involved in Requirement Gathering and Interacted with end users for requirements for the Incident Management Application
  • Build New Custom Incident Management Application as per the Business Requirements provided by the Intake group

Integrated Incident and Problem Management Applications For Creating Problem Management tickets from Incident Report or Relating Incident report to Problems



  • Created workflow to send out Notifications to Different Managing stations and Generate Net cool Alarm for the Managing station once the Problem ticket has been created
  • Customized the Custom build Change Management Application Created New approval Roles and New approval rules And adjusted the approval Level process
  • Created Web Services to Integrate Remedy with other Application which is out side the Remedy
  • Customized the Web Track Application Provided the Field validation functionality and sending out Notifications
  • Created workflow to Audit different field changes in all the Applications and sending out notifications on field changes in all Applications
  • Customized the Test Ops application Provide the Bar Data and sending email notification Functionality
  • Configured and used EIE to Import data from External Sources to CMDB
  • Involved in Hardware move from Reston Data Center to Dulles Data Center Which includes move of Application servers Web Servers and Data Base Servers of Remedy
  • Configured the DSO Process for AOL UK Applications
  • Used Migrator to keep Dev Staging and Prod Environments in Sink Used DSO for Data only Distribution for Reporting server which is used for Reporting
  • Created High Level Test Cases for Testing Team to Perform Their Testing
  • Prepared User Guide for the Newly built Custom Incident Management Application and Conducted the Training Classes for the users
Environment Remedy ARS 63 Custom Incident Management Custom Problem Management Custom Change Management Test Ops Web Track Net Ops Work Order Sybase Linux Migrator 60CMDB 2xTomcat and Business Objects XI


Confidential
SrRemedy Developer

Responsibilities




  • Customized the Change Management Process Added new Approval Roles and Created New Approval Rules
  • Created New Business Approval Role For Financial Application changes and For Infrastructure Changes
  • Changed the Approval Role Field Structure From Enumerated to Character Menu Driven
  • Customized the OOB Help Desk Module Added new Fields Business Cluster and added new workflow to make Root Cause and Resolution Code Fields mandatory for resolving the HelpDesk Case As part of the companys business requirements
  • Implemented SOX One Touch rule for Approval process as part of SOX implementation
  • Created Workflow to audit Different Field changes on Change and Help Desk Forms
  • Created workflow for Field Restrictions in Different Phases of ticket for the custom built DBMod Application and ESM Request Tracking Applications
  • Implemented SOX Notification Work Flow on the custom built DBMod Request Tracking and ESM Request Tracking
  • Used SLAs for performance tracing of different groups in the Organization for reporting purposes
  • Used Migrator to Keep the DevelopmentAcceptance and Production Environments in Sync
  • Prepared Technical Requirements Documents for enhancements and defects
  • Prepared Migration Documents to help engineering in Migrating the code from Lower environments to production environment
  • Prepared user manuals To help user of the applications
  • Worked with endusers to gather the requirements
  • Created High level test cases to help the testers to fulfill the testing process
  • Assisting the testers in Regression and System testing process
Environment Remedy ARS 63 Help Desk 55 Change Management 55Asset Management 55 Sybase HPUX Migrator 60 Crystal Reports90
Confidential
Remedy Developer/Administrator

Responsibilities




  • Configured the assignment process and approval process for Remedy Change Management
  • Customized Change Management Application
  • Added New Approvers Created New Approval Process and Created New Approval Roles Defined New Approval Rules
  • Upgraded the existing Help Desk and Change Management applications from 55 to 60 and server from ARS 60 to ARS 63
  • Enhancing and customizing the outofthebox application by designing new workflow using Active links Filters Menus and Escalations met the user requirements
  • Performed performance tuning of Helpdesk CM applications
  • Customized and developed to provide new features in Help Desk Like Survey Outages Incident Reporting Conference

Environment Remedy ARS 63 Help Desk 60 Change Management 60 Oracle 901 HPUX MasterARSuite 51 Migrator 55 Crystal Reports90

Confidential
Remedy Developer/ Administrator

Responsibilities




  • Customized the OOB Help Desk Application as per Change Control Board CCB requirements
  • Customized Change Management Application roles status priority tasks and workflow
  • Configured the assignment process and approval process for Remedy Change Management
  • Created Development Test environment to test and develop customization and synced this with Production environment
  • Configured ARServer 63 and midtier 63on our QA box
  • Implemented SLA module to track theefficiency of various groups within the operations department
  • Performed administrative tasks and also involved in providing maintenance support
  • Pulled data from People Soft database into remedy using View Forms
  • Performed performance tuning of Helpdesk CM applications
  • Used Migrator to keep Dev QA Production servers in sync
  • Designed Test plans and trained users
  • Designed various reports using Crystal Reports to meet business requirements

Environment Remedy ARS 63 Help Desk 60 Change Management 60CMDB11 Oracle 901 HPUX MasterARSuite 51 Migrator 5x Visio Crystal Reports90 and Apache

Confidential
Remedy Developer/Administrator

Responsibilities




  • Configured MidTier Change Management and Help Desk
  • Upgraded the existing applications from ARS 5x to 6x
  • Designed and Customized Remedy Change Management and Help Desk to meet user requirements
  • Configured Approval Engine and Approval Process
  • Customized and developed to provide new features in Help Desk Like Survey Outages Incident Reporting Conference
  • Designed View forms to get data from external databases and generate reports for mid and senior management
  • Created web views of forms customized JSP pages and configured the midtier using the configuration tool
  • Integration with HP Open View for creating tracking events
  • Used Migrator to keep Dev QA Production servers in sync
  • Designed Test plans and trained users
  • Designed various reports using Crystal Reports to meet business requirements

Environment Remedy ARS 5x/6x Help Desk 5x Asset Management 6x CMDB11 Oracle 901 HPUX MasterARSuite 51 Migrator 5x Visio Crystal Reports and Apache


Confidential

Remedy Developer/Administrator


Responsibilities




  • Configured the assignment process and approval process for Remedy Change Management
  • Enhancing and customizing the outofthebox application by designing new workflow using Active links Filters Menus and Escalations met the user requirements
  • Worked on the performance of the application by removing the repetitive workflow and adding indexes on field which are used commonly
  • Created Development Test environment to test and develop customization and synced this with Production environment
  • Extensive system testing on both the development and production servers and used Migrator to keep both servers in sync
  • Integration with Clear Quest for version control
  • Integration with Bugzilla internal application used to keep track of bugs
  • Immense technical support provided
  • Trained users about the usability and the various processes in the system

Environment Remedy ARS 5x 6x CM6x HD5x Clear Quest Oracle 9204 Linux 23 Migrator 50 Visio and Apache

Confidential

Remedy Developer/Administrator


Responsibilities




  • Installed and configured web server
  • Analyzing and gathering User requirements
  • Customized OOB AM module to meet the requirements of certain group assets
  • Customized Web interface and webviews of HD AM Forms
  • Customized Email engine and designed templates to create requests
  • Written some Perl Shell scripts to run some jobs
  • Integrated with TelAlert for automation of paging escalations to support group
  • Migration of workflow from development to Production server
  • Designed Test Plan and Test Cases for System Test of application
  • Wrote JavaScript to handle front end validations and modified css sheets to change UI colors
  • Relevant reports were generated using Crystal Reports
  • System Administration and Performance monitoring

Environment ITSM 5x HD AM Oracle 9x Perl UNIX Visio Crystal Reports 80 and Apache

Confidential

Remedy Developer


Responsibilities




  • Upgraded ARS Server Help Desk Application from 4x to 50
  • Customization of the Out of the Box Help Desk application This included populating/adding more Fields Active Links Filters Escalations and Menus
  • Designed and Configured APPROVAL Engine for Change Management Process
  • Created Users Groups and performed administrator level activities such as setting user and group Permissions
  • Synchronized Development and Production Servers using Remedy Migrator and Import Tool Data/Definitions import and export
  • Developed Training manual for Users
  • Integrated System with Lotus Notes
  • Customized various reports for management using Business Objects
  • Server Administration tasks like backups log files and access control

Environment Remedy ARS 45 Helpdesk Asset Management Migrator Oracle 8x Visio Business Objects Lotus Notes 50 and Apache



Confidential
Remedy Developer

Responsibilities




  • Customized Change Management Application roles status priority tasks and workflow
  • Designed and developed CM application workflow using filters active links and escalations
  • Customized web interface using Remedy web and created web view of forms
  • System testing on development and production servers
  • Used Migrator to migrate all object definitions from one server to another And receive automatic notifications of completed migrations through email or pager through the Remedy Notification System
  • Generated reports for management using Crystal Reports
  • Maintaining and bug fixing of the application

Environment Remedy ARS 4x Change Management 4x Remedy Web Oracle 8x Migrator Windows NT Visio Crystal Reports 70 MSAccess and IIS
Confidential
Timemanagement system
Programmer
Description
This project used the Time Management Database used by the Managers and staff of the client to record time spent by employees on various projects Employee demographic data and time sheet data are maintained in Access database Managers have authorizations to generate view and download time report of their employees by Project Month and Employees

Responsibilities



  • Designed and Developed User Interface with various VB Controls and Components
  • Designed and Developed tables in MS Access Database
  • Created and deployed various Reports
  • Involved in creating and modifying cursors triggers packages and stored procedures in PL/SQL
  • Handled errors in PL/SQL programs using exception handlers
  • Responsible for generating views for reporting purpose
  • Responsible for preparing unittesting documents
  • Installed configured and maintained Oracle 73
  • Assisted in performance monitoring and tuning of Oracle database servers
  • Created logins and user ids set up privileges and roles for protection of data
  • Job responsibilities included creating database objects like tables indexes views etc using SQL Also involved in import and export of database

Environment Windows 2000/NT Visual Basic 60 MS Access Oracle 73 SQL and Developer2000 Forms 45 Reports 25




Confidential
Student Information System
Programmer
Description
Primary aim of this project is to develop a complete student information system This system is used by CBSI to store the information about all students who are undergoing training in Confidential in all parts of the world This system includes facility to store course batch details personal and attendance details fee payment details in various installments examination performance assignment and project allotments and marks receipt and certificate processing and provides numerous reports

Responsibilities



  • Designed Entity Relationship diagrams tables and constraints
  • Created the tables and relationships between them as per specifications
  • Used Visual Basic to create userfriendly screens for data entry
  • Designed and developed various interfaces as per user requirements
  • Wrote Procedures and database queries
  • Debugged the application for errors to get the desired output
  • Generated custom reports for periodic assessment of student status
Environment Windows 2000/NT Visual Basic 60 Oracle 73 SQL and Developer2000 Forms 45 Reports 25

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