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· Excellent inter-personal, organizational and time management Skills
· Strong Customer and Client Relations Skills
· Keen understanding of team cooperation
· Excellent Communications and Writing skills
· Ability to delegate tasks to ensure timely deliverables
Business Analyst/Project Coordinator
Assisted several Project Managers in the Corporate Properties area with SharePoint site set up and Administration, Requirements Gathering, Communication Plan and project Kick-Off
Business Systems Analyst
Determined and documented gaps in system access process for Business Access Coordinators. Administrator of Active Directory Groups Confidential and Confidential Analyzed and determined security risks for adding, removing, modifying and new hire classes’ system access for multiple lines of business such as Retail, Credit Card, Online, Email, Wealth and Business. Liaison between Wachovia and Wells Fargo’s merger of QA Monitors; Quarterly Application Audits; Process Documentation; and Monthly Database Activity Reports.
Project Coordinator/PMO and Training Consultant/Quality Analyst
Produced Statements of Work and Requirements gathering for the Global Sourcing IT Team; Coordinated and implemented a full network conversion for an Offshore Vendor at multiple sites; Conducted User Acceptance Testing on Video Conferencing Solutions for Global Sourcing; Tracked project budget and gave quarterly reports; Developed and implemented enterprise wide training on the Resource Allocation and Productivity System (RAPS) tool; Researched and compiled a Gap Analysis Report on Business Access Controls for Corporate Information Security; Authored the Quick Reference Guide for the Global Sourcing Information Repository Web Tool
Assisted Program Manager by running configuration testing on SOX Express-Open Pages; Attended Project Review Board meetings to assist with implementation strategies for the Sarbanes Oxley roll-out; Worked with Facilities and IT to onboard consultants; Prepared SOX training presentations; Tracked time of all consultants and internal project team members; and, Maintained the Project Issues and Risks Logs.
SOX Project Coordinator
Assisted IT Project Management Office (PMO) in the compliance of, and ongoing implementation of the Sarbanes Oxley 404 Act; Researched, managed and maintained the issues finding and action plan database; Ensured migration of database information was accurately imported to Risk Navigator; Reviewed and provided quality control on Sarbanes-Oxley 404 documentation; Performed mapping between tracking systems to ensure that any and all remediation processes were in accordance with bank regulations and timing standards; Constructed and provided weekly status reports to the SOX Core Team; and, Assisted the Core Team to ensure all Tier Certifications were met and approved by Senior Management.
Various Temporary Assignments – Executive Assistant to the President Confidential International. Public Relations duties included extensive travel arrangements (including obtaining various visas and passport renewals), scheduling and arranging luncheons and meetings with major governmental clients. Interacted with governors of the world's top central banks, uppermost management of major investment firms and the high tier management of the Federal Reserve of the United States.
Executive Office Organization Confidential
Developed and implemented a database system that categorized decades of articles, correspondence and reference material. Created a logical and efficient filing system for the department, formalized inter-department forms and authored an Executive Assistant Handbook that defined the official job description for the current and future assistants to the Editor-In-Chief. Initiated and created a template for Moving Forward, an inter-department newsletter distributed to all versions of The Forward and their respective reporting correspondents.
Executive Assistant Confidential
Assisted the Executive Vice President, Strategic Department by creating PowerPoint and multi-media presentations for current and new business clients; prepared and/or approved expense reports for the department; handled all travel arrangements, cash disbursements, correspondence, IT issues for the department; maintained EVP’s appointment calendar; coordinated client meetings, conference calls, hotel accommodations, dinners, special events, and department moves; managed all staff assistants; daily interaction with the CEO, President and other department heads. Also responsible for the timely campaign submission for various advertising awards.
Various Consulting and Temporary Positions:
Confidential Administrative Assistant
Confidential Software trainer and LAN Administrator
Confidential A/P System Administrator
Confidential Sales Assistant
Confidential Office Manager
Confidential Sales & Project Coordinator/Software Analysis/Facilities Manager
Confidential Desk Top Publishing (worked on HyperCard II book)
Confidential Production Coordinator for Corporate Sales Incentive Catalogue
Confidential: Legal Secretary; Administrative Assistant, Word Processor
Major Accounts Specialist Coordinated the installation and maintenance of selected high revenue accounts. Primary duties included: serving as the Single Point of Contact (SPOC Liaison) between Confidential Operating Companies; preparing customer cost analyses; troubleshooting all service and billing related problems; and obtaining credit approval for dedicated services
Customer Service Representative
Provided customer service to New York Division/General Business sales reps and accounts.