Technical Operations Manager Resume Profile

Reference Id: 83922     Posted on Sunday 20th September 2015      Business Analyst



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 Technical Operations Manager Resume Profile

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Superior IT Infrastructure Support & Management:-

 

Impressive record of success in planning, timely project execution & Overall Information technology management to ensure seamless operations advanced technical Infrastructures. 10 yrs of Total IT Infrastructure Technical support & Management experience across most of the verticals: Insurance, Banking / Finance, Consumer Goods, Media & Entertainment known for Service delivery of Project

End to End with Key expertise in Virtualization, Cloud & Microsoft Technologies

 

Professional Experience:

 

 Confidential

Technical Operations Manager

 

 

Manage numerous  critical projects  &  leading this  Project  directing a Team of  System Administrators in Complete  onshore-offshore   model for Inttra  Infrastructure Production support project –that involves supporting  wide variety of Systems –like Exchange 2007, IT 360 . Service desk , SharePoint  2007,VMware Vsphere 4.1 .

Active Directory Infrastructure, Windows Servers 2003/2008 Environment

 

  • Manage and configure  Windows 2000/2003/2008 Servers.
  • Responsibilities include server configuration, storage allocation, project management and documentation.
  • Provide engineering-level support for our DEV & QA environments,
  • Performs VMware Vsphere administration/Maintenance on  30 ESX hosts.
  • Performs all support activities related to Citrix XenApp farm.
  • Participate in New Project Initiatives meeting.  Prepare  Project plan & Complete project delivery  end to end for One’s approved by Management
  • Responsible for Incident /Change Management activities ensuring Timely delivery for resolution of tickets

 

 

 

 Confidential

Technical Operations Manager

 

 

Manage numerous  critical projects  &  leading this  Project  directing a Team of  System Administrators in Complete  onshore-offshore   model for  HBO Infrastructure Production support project –that involves supporting  wide variety of Systems –like Exchange 2010, SCOM 2007 , SharePoint  2010,Netbackup ,VMware Vsphere 4.1 .

Active Directory Infrastructure, Windows Servers 2003/2008 Environment. Mentor System Admins in Troubleshooting Technical issues that can’t be handled & act as Lead to handle Escalation issues

·         Provided onshore/offshore  support handling escalated issues in IT Infrastructure of the client for    Exchange 2010, SCOM 2007 , SharePoint  2010,Netbackup ,VMware Vsphere 4.1

·         Provided Management Reports for the VM Infrastructure in terms of Storage Utilization, Datastore low space reports .Performing VM Server Builds with Standardized Guidelines established for each build.

·         Responsible to Mitigate & Solve Vulnerability issues being reported by Security team through Vulnerability Reports -by Patching those Vulnerable Systems of Missing Patches thereby achieving Compliance from IT Security Perspective

·         Driving engineering operations maturity Framework within the project to improve quality of the service delivery for the client.

·         Identifying the right candidates for the right role in the project and grooming them as per the project specific requirements

·         Coordinating with the client on regular basis ,assessing the Client requirements  in terms of their expectations & regularly Satisfying those Requirements above & beyond delivering Project expectations

·         In streamlined manner

·         Keeping senior management updated about the project delivery through different reports which will highlight project specific information

·         Driving team building activities.

·         Following the ITIL Framework in order to support the customer infrastructure like Incident Management, Change Management and Problem Management.

 

Key Accomplishments

·         Improved efficiency  in some of the System processes like Asset Inventory using PowerShell Scripts that’s being used as reference point to build the CMDB Database

·         Established & instituted defined set of Policies/Procedures for Patch management compliance so as to mitigate security risks.

·         Implemented Metrics Reporting Portal for Patch Management Compliance using Lumension

·         Achieved  Compliance in disaster recovery procedures by ensuring that all Servers in IT Infrastructure environment are regularly backed up & also acting as Lead to daily troubleshoot Netbackup failures

·         Implemented an Standard Operating System environment for  New Server  Builds

 

 

 Confidential

Business Systems Analyst

 

 

  • Ensure customers are made aware of TSG solutions and new/available technology that will enable their business applications;
  • Gather line of business requirements and determine best infrastructure design for implementation;
  • Facilitate discussion of design alternatives with business analysts, business unit architects and engineering subject matter experts;
  • Create and maintain design solutions and application infrastructure diagrams;
  • Publish and maintain standard format for the Service Catalog;
  • Present pricing estimates for implementation of services and support costs to requestor as input to the MER;
  • Work with other TSG groups to provide information necessary for implementing the designed solution;
  • Facilitate the updating of the Deployment Projects Database, as applicable 
  • Transition Design to the Receiving Group(s)  - Conduct a design review meeting to transition the design to the TSG Deployment group – including LOB representatives in the meeting
  • Application & Server Infrastructure analysis for BNY-PNCGIS Integration

 

 

 Confidential

Business Unit Systems Architect

 

 

  • Managing & Troubleshooting Citrix Servers in the Farm
  • Managing & Controlling Access Rights to Citrix Presentation Servers & Applications published in Citrix farm
  • Publishing Apps in Citrix farm using Installation Manager
  • Define, document and maintain infrastructure requirements (e.g., e-mail, file sharing, and desktop computing) as well as hardware and software infrastructure for enterprise data and applications (e.g., servers, networks, application servers, etc).
  • Practice IT asset management-Hardware/Software including maintenance of component inventory and related documentation
  • Practice IT Change Management / Incident Management based on ITIL Service standard & Ensure System availability is maintained based on SLA Standards defined by the Application /Business owners

 

 

 

 

 

 

Key Accomplishments

 

Responsible in Improving System efficiency of their Citrix /VMware Infrastructure environment acting as Advisor in suggesting Systems upgrades for their Old Citrix environment & redesigning of New systems like Citrix/VMware and infrastructure upgrades in a dynamic environment in accordance with the Business Requirements & then test the compatibility of various P & RA application by Users/Clients ensuring Systems are working efficiently after the upgrades  being currently supported

 

 Confidential

Technical Lead Consultant – Server Infrastructure Support

 

 

·         Systems administration, Maintenance & Troubleshooting of Windows 2003 based Servers.

·         Automated Deployment of Windows 2003 Servers using Altiris deployment Server ( IBM Blade& HP Proliant Servers)

·         Deployment of IBM Blade Servers & Administration of Blade Servers using IBM Blade Center Management Console.

·         Using HP Systems insight Manager for Systems Monitoring & Vulnerability assessment for Security Patches installation on Servers.

·         Using HP Rapid Deployment Pack for Scripted Installations of Windows 2003 Servers

·         Installation & Deployment of Performance monitoring tools like : NETIQ Application Manager suite & Monitoring Performance using Windows 2003 Perfmon for ASP.NET Applications/NetIQ App Manager

·         Using Symantec Ghost Server for Creation of Windows 2003 Server imaging.

·         Analyzing the Critical Microsoft Security Patches & updating the same on Servers using tools like : WSUS / HP Systems Insight Manager

·         Deployment of Windows 2003 Based Server using Standard Operating System environment.

·         Troubleshooting IIS related Issues by analyzing the IIS logs/IIS Diagnostics Toolkit.

·         Installing, Configuring & administration of   VMWARE ESX Servers

 

 

 Confidential

Technical Lead Consultant – Server Infrastructure Support

 

 

·         Installing ,Configuring ESX 3.5 Servers .Migration of Servers from One ESX Servers to another using tools like : VMware Converter / P2V assistant etc

·         System Administration & Maintenance of Windows Based Servers related to Applications like: Exchange Servers /Sharepoint Servers / LCS/ Rightfax etc handling activities  :

·         Analyzing & running the assessment of Microsoft Security related patches & installation using tools like : WSUS / Configuresoft ECM

·         Analyzing & determining the Errors in Application/System event logs on a daily basis & finding resolution of the same

·         Hardening of Servers using the Configuresoft Enterprise Configuration Manager

·         Using Dell Open Manage Server administration tools to find the Hardware /Software related errors for the Dell Poweredge Series Servers  & using the same tools for running the assessment for the Firmware /Hardware upgrades for the Dell Poweredge Series Server & installing them

·         Using the Tools like : Configuresoft ECM & Dell IT Assistant for remote monitoring of Servers & reporting of issues using SNMP based messaging tools that sends paging alerts for critical system issues like : hardware failures/firmware upgrades

·         Configured the EMC SAN Remote Gateway for remote monitoring of SAN Based devices allowing EMC remote assistant to look remotely as & when issues occurs

·         Installing, Configuring & administration of   VMWARE ESX 3.5 Servers.

·         Managing SAN (CX-300) devices using Manage Engine Opstor Tool

·         Generating System Reports for  SAN Storage Allocation on Monthly Basis

 

 

 

 Confidential

Metcare Apps Support Admin  

 

 

·         Troubleshooting IIS related issues & Performance monitoring for IIS/Applications using Wily Interscope

·         Handled Remedy Related tasks that includes :-  Problem Management /Change Management issues

·         Troubleshooting/Debugging System Crash /Hangs /LOB Application compatibility issues using ---> Advanced Windows Debugging Techniques ,

·         Analyse /Determining & Reporting Microsoft Security Patches compatibility issues & in Case of incompatibilities , finding the root cause for failures using debugging tools like  :adplus , debugging tools for Windows etc / Review of Vulnerability assessment & remediation while raising Firewall Open requests

·         Review Patch Management Procedures  using BMC Marimba tool & Preparing the Patch update status reports for all Windows based systems in network

·         Analyzing & taking care that  remediation to Vulnerabilities found for Open Ports by Firewall Admins is implemented as per change management , thereby gaining an understanding on the process followed

·         Application Packaging for CRM Application like : Chordiant Systems used in Customer Care Technologies & Deploying Applications on Websphere Application Server 5.1

·          IT Systems Audits for Desktops , so as to achieve  the Standard Operating System Environment, Desktop Configuration Comparison Report using Tools like : Syscompare /MPS reports

 

 

 

 Confidential

Technical Lead

 

 

Key Accomplishments:

Established Proof of Concept Lab to Test/Implement these new Technologies as released below during that period  to showcase  Confidential

·         Windows Vista Deployment Technologies based on: Business Desktop Deployment Solution Accelerator that Includes: - Windows Deployment Services, BDD Workbench etc.

·         Exchange 2007 Migration Competency Projects that Includes the Following Migration Competency demonstration to Microsoft

·         Exchange 2003 to Exchange 2007 Migration in Single forest

·         Migration from Lotus Domino 6.5 to Exchange 2007

·         Migration from Exchange 2003 to Exchange 2007 in Cross Forest ( i.e Interorg Migration)

·         RFP Preparation for Technologies that involved: Microsoft Exchange solutions

 

 Confidential

Exchange Server infrastructure Support

 

 

·         Disaster recovery of Exchange server involving database level commands for repair, defragmentation & maintenance.

·         Troubleshooting internal & external mail flow issues including network devices.

·         Extensive use of Exchange & Active directory specific tools & utilities.

·         Administration, Management & troubleshooting Exchange on Clusters.

·         Administration, Support & Maintenance of Exchange 2003 Servers which Includes checking that the backup operations for Exchange completed successfully

·         Checking for Errors in the Application/Systems log and report the same to manager, thereby taking appropriate action after his consent

·         Administration, Support & Maintenance of Blackberry & Rightfax Servers  that work in unison with Exchange which includes carrying tasks like : maintaining licensing logs for Each blackberry server, checking disk space

·         Monitor Remedy System to identify Microsoft Exchange Issues tickets that need to be resolved. which includes : Blackberry password activation, Mail flow issues etc

 

  Confidential

Microsoft Exchange Tech Support

 

 

 

 

·         Installing & configuring Exchange 5.5, 2000 & 2003 servers.

·         Migrating exchange 5.5 to exchange 2000 & 2003, including move mailbox & inplace upgrades as applicable.

·         Disaster recovery of Exchange server involving database level commands for repair, defragmentation & maintenance.

·         Troubleshooting internal & external mail flow issues including network devices.

·         Extensive use of Exchange & Active directory specific tools & utilities.

·         Installing & troubleshooting Exchange on Clusters.

·         Configuring & troubleshooting Active directory, DNS, IIS & other exchange dependencies.

·         Configuring mailboxes, connectors & virtual servers as per customer requirements.

·         Installing & configuring Email clients like MS Outlook 2000 & 2003

·         Troubleshooting network related issues.

·         Troubleshooting web based email access issues (OWA - outlook web access)

·         Management of recipient objects & configuring routing groups.

·         Connecting to foreign mail systems using connectors

·         Monitoring & Managing Messaging connectivity

·         Database Back up, Restoration & maintenance

·         Binding to Customer Focus Culture (CFC), Good Communication Skills, Cross-Group Collaboration, Ensuring minimum days for problem resolving and case closing, and Meeting the VSATS (Very Satisfied Customers) statistics of 78 % laid down by Microsoft & Meeting the SLA Requirements as  per policy guidelines laid by Microsoft

 

 Confidential

Systems Engineer- Virtual Dell Tech Support Team

 

 

·         Providing technical support/troubleshooting problems for day-to-day operation to users on LAN and standalones Machines.

·         Performance monitoring of exchange server 2000 using windows 2000 terminal services

·         Configuration and Administration of users, groups, File systems, network printer, and device drivers

·         Backup & Restoration of Exchange server, Windows 2003 Servers using Veritas Backup & testing & performance of Disaster recovery scenarios

·         Providing Technical support to Local intranet sites running IIS 5.0 & IIS 6.0(Windows 2003 Servers)

·         Installation, configuration & Troubleshooting of  software like SQL-Server client tools, Dell RAVPN, Citrix client etc

·         Managing Administrative Group, Store creation, Mailbox Creation, Mailbox movement, Checking database size, routing group, OWA (Outlook web Access) & Connectors.

·         Regular Antivirus updation on Exchange server & windows NT & 2k & 2k3 server using Symantec corporate Edition

·         Diagnosing & resolving Exchange server resource problems

·         Configuration of Exchange mail clients like Microsoft outlook & outlook express

·         Management of Helpdesk software , Meeting SLA requirements , Co-ordinating with Vendor

·         Support & providing Technical assistance to Desktops, Dell power edge Servers & Providing solution to End user Problems

 

 Confidential

System Administrator- Server  Infrastructure Support

 

 

·         Providing technical support/troubleshooting problems for day-to-day operation to users on LAN and standalones Machines.

·         Performance monitoring of exchange server 2000(local & remote) areas using windows 2000 terminal services for  Exchange Servers 2000 for about Twelve Locations

·         Configuration and Administration of users, groups, File systems, network printer, and device drivers

·         Backup & Restoration of Exchange server for local & remote areas

·         Managing Administrative Group, Store creation, Mailbox Creation, Mailbox movement, Checking database size, routing group, OWA (Outlook web Access)  & Connectors.

 

 

 Confidential

Associate Systems Engineer - IT Infrastructure support

 

 

·         Technical support/troubleshooting hardware & network   problems 

·         Installation of windows based operating systems like Windows 95,Windows 2000,windows  2000-server & advance server.

·         Handling backup & restoration of data for different servers like SQL server, Exchange  Server etc using Tape Drives.

·         Configuring mail for different clients using Microsoft outlook through   Exchange server, troubleshooting mail problems etc.

·         Regular antivirus updating of patches on Server & client machines Using Mcafee ePO agent

 

 

Technologies Expertise:-

 

·         Citrix Presentation Server 4.0/4.5 Design/Installation/Administration & Support

·         Systems Architecture/Design & Support for Active Directory/Windows 2000/2003 Server

·         VMWARE ESX 3.5/ Vsphere 4.1/5.0 Server Installation /Administration & Support  & Patching

·         Exchange 5.5/Exchange2000/Exchange2003/Exchange 2007 /Exchange 2010/Lotus Domino mail migrations to Exchange 2007.

·         Exchange 2007/2010 PowerShell Knowledge

·         System Center Operations Manager 2007 /Microsoft Operations Manager 2005

·         System Center Configuration Manager for Patch deployment/Operating Systems Installation

·         Altiris Deployment Server Suite for: - Automated Window Installations/Patch Management

·         Lumension –Patch Management Suite –For Patch Deployment/Reporting on Successful Patch Deployment Status

·         Qualysguard Vulnerability Suite –for Vulnerability Assessmennt & Remediation

·         BMC Remedy Tool / CA Unicenter Service Desk / FrontRange Heat for: Incident /Problem/Change Management related to : ITIL Process/Procedures

·         Datacenter Migration & Consolidation  of Servers using Vmware

·         Installation/Configuration / Administration/Troubleshooting  of VERITAS Backup Exec/Veritas Netbackup 6.5.

 

 

 

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