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Senior Network Engineer / Technical Manager
Experienced, solutions-focused Information Technology Professional with years of experience in Information Technology and Telecommunications. As the DSC Technical Manager, serve as a subject matter expert providing technical directive as needed. Impart direct supervision and technical oversight to DCGS-A system administrators. Responsible for the collection, edit and reviewing of all daily and weekly reports. Provide oversight of the DCGS-A Cloud Operations Team and provide direction and oversight to the DCGS-A Service Center. Hosts daily and weekly staff calls, provides input to and participates in the monthly Program Management Review (PMR). Provides analytical reviews and makes written recommendations to senior management.
Directs the development of test strategies and drafts documentation to the Program Management Office. Solves and manages engineering problems in the functional area to which assigned. Responsible for ensuring team technical proficiency and serve as a mentor to the Site Leads.
Distributed Common Grounds Systems Army Field Software Engineer / Systems Administrator (DCGS-A)
As a Distributed Common Ground System-Army (DCGS-A) Field Service Engineer I serve as a member of a globally distributed team that fields, repairs, integrates, and maintains client and server systems for the DCGS-A program. DCGS-A systems are a diverse mix of software and hardware solutions designed to meet challenging intelligence processing, exploitation, and dissemination requirements for the program. On a daily basis I solve hardware and software challenges across three different fielded hardware and software baselines, identify server and client hardware and software faults, create solutions, and then test solutions in often demanding field environments with little or no remote support, interact with a wide variety of systems implementations on a single customer site, including Virtualized Machines (VMs) running on a variety of different hardware platforms. I have extensive software, hardware, and network troubleshooting experience, able to install, maintain, and troubleshoot Windows and Linux-based operating systems and software on client and server machines. I am familiar with remote system administration software, and networking principles. I served as a DCGS-A systems administrator in Bagram, AF. Duties include support of deployed 3.1.3, 3.1.3_R, and 3.1.6 DCGS systems through remote administration. I provided technical support to FSEs in the field as well as providing 24hr helpdesk support to users, and mentors. In addition to maintaining deployed systems, responsible for updating databases and servers with latest technical bulletins, patches, and security updates. Skills include the installation and maintenance of various 3rd parties, and proprietary software and the successful integration of said software into various operating systems (Linux/Windows) with proprietary code.
Possess broad background knowledge in software development environments/methodologies, data integration, and relational databases to include: JAVA, XML, LDAP, Oracle 10G, Oracle 11G, SQL, and Active Directory (AD). Data visualization tools known: ArcGIS, ArcGIS Data Models, ArcIMS, ArcSDE, ArcInfo, and ESRI Administrative experience in: Linux, Openfire, Active Directory, Windows, VMware, and LDAP.
CREW / JCREW Field Software Engineer
As a Field Software engineer I performed duties as ground zero subject matter expert assigned to 4-3ID MITT team, NPTT team, Department Of State Personal Security Detail (PSD), and BLACKWATER and Triple Canopy Security Service members assigned to the Embassy in Prosperity(International Zone), Iraq for the following CREW & J-CREW systems; DUKE systems V-1/V-2, Self Screening Vehicle Jammer (SSVJ), Mobile Multi-Band Jammer (MMBJ), Warlock Red and Green jamming systems, the Guardian, the JUKEBOX, CVRJ jamming systems. Responsibilities include loading, verifying and updating the loadsets based off current fragos before, and after units conduct missions. Monitor and track inventory and issuance of CREW& J-CREW equipment to units also scheduling required maintenance. Organize and instruct RCIED courses for unit personnel on the identification and measures taken should they be encountered by RCIED/EFP/and UXOs, and how CREW& J-CREW systems counter and jam RCIED/ EFP threats to personnel and equipment. Secure most recent Intel, monitor IED trends and emerging enemy TTPs. Validate Current Frequency Load sets, Manage Coordinate and oversee the integration and employment of CREW& J-CREW systems in the Area of Responsibility as well as train all users in the operations of all CREW systems.
Confidential LEAD SYSTEMS ANALYST Confidential
As a lead Analyst at the Confidential main duties were to oversee and handle technical issues that could not be handled at a tech level, assigns IP addresses, monitors real world mission circuits utilizing HP Open view, manages satellite scheduled time, prepares daily briefings, and assists end users around the world.
SYSTEMS SUPPORT ANALYST: Office of the Secretary Of Defense,
As a Support Systems Analyst at the Pentagon under the Secretary Of Defense, set-up conference communications for meetings with the President of Confidential Main duties consisted of configuring outlook e-mail accounts, set-up of communication support equipment, Active Directory, Enterprise Network Environments and troubleshooting technical anomalies. Computer Deployment/System configuring, and troubleshooting Palm and other handheld devices. Install local and network printers, install desktops and system image creation in an enterprise environment
Network Support Technician
As a Special Intelligence Communications System Task Leader, responsible for daily operations of Communications Support Processor, three multifunctional Secure Gateway systems (MSG), and Defense Messaging System components such as the Decision Agent, Directory System Agent. Primary duties include the maintaining and creating user profiles on intelligence network components. Installed and configured hardware and software. Troubleshoot and provided technical support to end users, backed up file server data using remote access. Received, logged, monitored, and processed trouble tickets in Siebel Helpdesk application software. Controlled and operated communications systems, network terminals, network servers, patch panels, modems, routers, multiplexors, and communications security devices assuring signal quality and path integrity using test equipment such as protocol analyzers, distortion test sets, spectrum oscilloscopes and state-of-the-art signal analysis equipment.
Communications Security Clerk:
Controlled and safeguarded all classified cryptographic documents held by the 362nd Signal Company for issue and utilization by the Brigade Commander and his subordinate battalions in direct support of the 1st Signal Brigade and the rest of the Korean peninsula. Provided customer education in all aspects of Communications Security (COMSEC) Account Management including security practices including COMSEC policies, self inspections, identifying and reporting insecurities, responsibilities of the controlling authority, use of COMSEC publications; preparation of user training guidelines and emergency plans. Responsible for the receipt, transfer, destruction, inventory and storage of COMSEC materials, as well as preparation of reports, records and correspondence. Installed circuits, Kiv-7, and cables servicing the entire peninsula, assisting customers in a help desk like environment.
Communications Security Clerk, Inspector: Confidential
Provided customer education in all aspects of Communications Security (COMSEC) Account Management. Including security practices, COMSEC policies, self inspections, identifying and reporting insecurities, responsibilities of the controlling authority, use of COMSEC publications, preparation of user training guidelines and emergency plans. Responsible for receipt, transfer, destruction, inventory and storage of COMSEC materials, preparation of reports, records and correspondence as well as inspecting all Communications Security accounts in the entire18th Airborne Corps.
Customer Service Support Associate
As a Customer Service Support Associate I accurately processed and resolved incoming customer service calls to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Required to multi-task, while maintain the highest level of customer service. Entered order information including additions, deletions, changes and cancellation in Customer Order Management System. Received and responded to customer inquires via telephone regarding Staples’ products and business services, placed customers orders and worked to cross sell and/or upsell, placed callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes, used Customer Order Management System to retrieve customer information, stock availability and status information, and delivery status, resolved customer problems and/or order issues, prepared manual order forms, process customer service adjustment sheets.